Retail Relationship Manager

An exciting opening has arisen for a highly motivated & experienced Retail Relationship Manager to join our progressive Commercial Team. Reporting to Head of Partnerships you will be responsible for all Fulham FC retail outlets, online business and in stadia retail; you will be responsible for developing the Club’s retail strategy and accountable for achieving retail sales targets. 

You will be a service driven individual with the ability to build and develop relationships with Fulham FC customers, partners and the Official Kit Supplier.

Your duties will include but not be limited to;

  • Develop and deliver a retail business strategy with agreed sales and profit budgets;
  • Control and maintain the Club’s retail expenditure within agreed budgets;
  • Manage a diverse product range delivering value for money for the customer and budgeted margin for the Club;
  • Manage the e-commerce and in stadia retail business and their relevant suppliers and partners;
  • Create a strategy for licensees and wholesaling of products where appropriate, in the UK and internationally;
  • Ensure kit launches have maximum impact for the Official Kit Supplier;
  • Work with all Squads to ensure the product is of the optimum quality and delivered as required;
  • Build and lead a team of people to deliver service excellence;
  • Work closely with the Marketing and Communications teams on retail promotions;
  • Consistently stay ahead of retail trends and innovative retail opportunities; and
  • Champion the Club’s brand values and identity, ensuring guidelines are adhered to.

Applicants must have previous experience in a retail management role along with experience of operating an online store. You will be an exceptional communicator with the confidence to build rapport & relationships with external suppliers and partners. 

You will be extremely well organised, flexible, work well under pressure, have excellent attention to detail, and be proactive in staying ahead of trends and identifying new ideas.

This role is perfectly suited for individuals looking to challenge themselves and make a significant contribution to the Team.

If you think you can add Value to our Team please email your CV to recruitment@fulhamfc.com