PLEASE NOTE: The times of shipping are used from the point of dispatch and not from the time that the order is placed. Please allow extra time for our warehouse team to pick and dispatch orders during the busy festive period.

Promotional discount events and Black Friday to Cyber Monday week - we will be removing the 1-2 day service until after Christmas, to clear and dispatch all current orders.

Free Shipping over £100 applies to Standard UK delivery ONLY.

If placing an order on a 1-2 day delivery service the charge will be £8.95.

The delivery service chosen for all UK orders will be used at the point of dispatch, not point of ordering.

International Shipping - Any customs or import duties are levied once the package reaches its destination country.

Additional charges for customs clearance must be borne by the recipient.
We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
PO Boxes - Please note that we do not ship to PO Box Addresses.

Parcel weight dictates how many parcels are sent (over 1.99kg will be sent in 2 parcels as Royal mail have policies in place with regards to overseas deliveries over 2kg and will be returned to sender).

Click and Collect

If your order is placed by Thursday 3pm, we will aim to deliver to the Store by 1pm on the Friday.

We will send you an email to inform you that your order is ready to be collected.

When you collect your order, we require a copy of your order confirmation either printed or on mobile.

Returns Policy

To return an item, please include the merchandise with a cover note stating the invoice number, address details and if you require a return or an exchange. Please allow up to 14 working days for this to be processed. Please note - all returns are paid for by the customer as we do not offer a free returns postage.

NOTE: We are unable to refund or exchange any personalised shirt once it has been printed with a players name and number. This still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will be permitted if the garment is faulty

If the item is defective please contact Customer Services on +44 (0) 203 871 0815. Option 1.

(Find out more about our Returns Policy and Exceptions)

Gift Cards

Gift cards are non refundable and cannot be redeemed against matchday tickets.

Additional Information
Dispatching of Orders: Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:

Cut off time - In order for us to prepare the daily orders for dispatch, we will close off the picking of orders at 4pm daily. Any orders placed after this time, will be rolled over to the following morning for dispatching.

Please note:- The delivery service chosen for all UK orders will be used at the point of dispatch.

The times of shipping are used from the point of dispatch, and not, from the time that the order placed.

Royal Mail services are an estimated time of delivery and are not guaranteed.

Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 15 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 15 days after the date on which the order was taken by us.

Please note:- we will not be held liable if incorrect address information is entered by the purchaser upon checkout process as Royal Mail will not deliver goods to incorrect addresses. Please ensure all details are correct at time of purchase.

Pre-Orders
Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website. If other items are within your order, these will be held until your full order is available so we may send all items at once.

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an EXTRA SEVEN to TEN DAYS before they are ready to be dispatched. Please refer to the printing disclaimer with regards to all terms and conditions of sale.

Non-Shippable Addresses - For contractual reasons, we are unable to deliver to certain locations around the world. If your country is among those addresses, we will contact you and cancel your order.

International Shipping

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items - We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.